Frequency Asked Questions

 
 
 
WHO CAN JOIN THE TOURS

Sight Seeing Tours is suitable for any ages.
Fun Activities are suitable for ages 5 – 70 y.o depends on the conditions of the body and health restriction.
Adventures will depend on the activity, and it is stated already at each package.

WHAT TO WEAR

Casual cloth or T Shirt is recommended.
Don’t forget to bring change of clothes for wet tours.

AGES CATEGORY

Since each tour has different ages categories, you could check the categorization showed at each package of tour and activities

TOURS EQUIPMENT

All the equipment are based on International Safety Standard.

 

BOOKINGS PROCEDURE

We strongly recommend you book in advance, especially during peak periods, such as school holidays.
Bookings can be made directly via website, mobile application, WhatsApp +62-819-3610-9809 or via email to: booking@balisuntours.com

TYPES OF PAYMENT

Majority prices are quoted in Indonesian Rupiah (IDR or Rp.) and some in other currency. Deposit/full payment needed to confirm the reservation when make a booking. We accept payment in USD, IDR, or other currency via PayPal and Bank Transfer with a small additional charge applied.

CHANGE BOOKING DETAILS

Your bookings – reservation still can be changed into other date or program without any additional fee at any time 2 days prior to the date of tour. The changes information must be received via WhatsApp: +62-819-3610-9809 or via email : csr@balisuntours.com

CANCELLATION POLICY
  • Bali SUN Tours reserve the right to cancel tours caused by weather conditions, a full refund will be received by the clients.
  • Refund will be honored if cancellation made at latest 2 days in advance to the date of the tour, only 10% administration fee will be charged.
  • No refund conditions:
    – Cancellation made less than 2 days to the tour date.
    – Not show when being picked up/the tour departure (e.g. sleeping late, unexpected illness or injury, etc)
TOUR OPERATORS
  • Bali SUN Tours team and some of our tours will also relate to third party.
  • We choose and select some great operators (if the tours operate by our partner)
TOURS INSURANCE

The client is urged to protect his/her investment with travel insurance.