: +62 819-3610-9809
Frequently Asked Questions

WHO CAN JOIN OUR TOURS ?

Sight Seeing is suitable for any ages.
Fun Activities are suitable for ages 5 – 70 y.o depend on the conditions of the body.

WHAT TO WEAR ?

Casual cloth or T Shirt is recommended.
Don’t forget to bring change of clothes for wet tours.

AGES CATEGORY

Adults : 13 years and above
Children : 5 years to 12 years
Infants : 3 years and under
Family : Up to 2 Adults and 2 children/infants.

FUN ACTIVITIES AND ADVENTURE TOURS EQUIPMENT ?

All the equipment are based on International Safety Standard.

BOOKINGS

We strongly recommend you book in advance, especially during peak periods, such as school holidays.
Bookings can be made directly call us by mobile phone at +6281936109809 or send us an email to: booking@balisuntours.com

TYPES OF PAYMENT

Majority prices are quoted in Indonesian Rupiah (IDR or Rp.) and some in other currency . We have to collect 50% (except dolphin swim tour) of the total purchase to confirm and prepare all the best tours equipment, the rest can be paid on the first meeting. An additional surcharge is applied for payment using credit card.

CHANGE TOUR PROGRAM

The tour program still can be changed into other program without any cancellation fee at any time 72 hours prior to the day of tour. The change must be received by phone (+6281 936 109 809) or via email to: csr@balisuntours.com

CANCELLATION POLICY

Bali Sun Tours reserve the right to cancel tours caused by weather conditions, a full refund will be received by the clients.

No refund conditions:

  • Cancel made less than 5 days notice.
  • Not show when the tour departure (e.g. sleeping late, unexpected illness or injury, etc)

 

If you wish to cancel before 5 days, we will keep a 10% administration fee.

WHO OPERATE THE TOURS ?

  • Bali Sun Tours team and some of our tours will also relate to other vendors
  • Bali Sun Tours select some great vendors (if the tours operate by vendors)

 

TOURS INSURANCE

The client is urged to protect his/her investment with travel insurance.